Marketing, Consumer Behaviour, Pandemic, CRM

Post-Pandemic Consumer Behaviour

Why you should never take customer relationship management for granted

Photo by freestocks on Unsplash

…the processes involved when individuals or groups select, purchase, use or dispose of products, services, ideas or experiences to satisfy needs and desires. — Solomon, M et al, 2019, p.5

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JoJoBonetto

JoJoBonetto

I am interested in a lot of things. I am writing a novel. I was longlisted in the Mslexia novel writing competition in 2017. My website is: jojobonetto.com